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Câu hỏi:
The word “this” in paragraph 3 refers to _______.
- A. answering the phone
- B. calling someone on the phone
- C. asking someone to hold the line
- D. arguing with customers
Lời giải tham khảo:
Đáp án đúng: C
Đáp án C
Giải thích:
Từ “this” trong đoạn 3 đề cập đến ________
A. trả lời điện thoại
B. gọi điện thoại cho ai đó
C. yêu cầu ai đó giữ điện thoại
D. tranh cãi với khách hàng
Căn cứ vào ngữ nghĩa của câu: It is now perfectly acceptable to be asked to hold the instant the phone is answered. This saves the company time and money, but costs you time. We are engaged in a constant, subtle war over time.
(Bây giờ hoàn toàn có thể chấp nhận khi được yêu cầu giữ điện thoại ngay sau khi điện thoại được trả lời. Điều này giúp tiết kiệm thời gian và tiền bạc cho công ty, nhưng lại khiến bạn mất thời gian. Chúng ta đang tham gia vào một cuộc chiến liên tục, tinh vi theo thời gian.)
~ Lưu ý: the instant = as soon as
→ Chọn đáp án C
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